In the event of a fire disaster, use the necessary means to limit the damage and safeguard the insured property. In fact, you have 5 working days to report your claim to the MAE.

This declaration must include:

• The date of the fire.
• The cause of the fire if you know it
• A description of the damage caused by the fire (or explosion) as well as an initial estimate of the damage.

Note: the member is required to provide a civil protection certificate in the event of a fire incident.

Report the claim to the MAE to your insurer and have a report drawn up by the expert commissioned. Please use all means to limit the damage and safeguard the insured property.

For the smooth running of the claim procedure, please notify the MAE within 5 days of the date of occurrence of the claim. This notice must include:

• Your contract number
• The nature, cause and circumstances of the incident.
• An estimated state of damage.

Note: Once the damage has been repaired ... Carefully fill in the documents supporting the repairs.

You have been the victim of a theft, the MAE provides you with our best advice in order to benefit from the best compensation.

Secure the premises:

- If you have the lock changed, keep the damaged one until the expert passes.

- Your intervention must be limited to emergency repairs. Definitive repairs can be carried out later. So do not engage in work for which you risk not being compensated.

File a complaint:

File a complaint with the authorities, before any final repair, secure the premises and keep the evidence of the break-in for the expert.

Carefully keep the receipt of the complaint:

You must send it to us with your claim.

Make a loss assessment:

List the damage that has been caused to your home (fractured doors, forced locks, broken windows, etc.).

Then make a detailed statement of your goods that have been damaged or stolen, and gather supporting documents proving the existence or the value of these goods (invoices, means of proof, etc.)